Terms of sale
SHIPPING, CANCELLING AND RETURNS POLICY
The owner of the e-store www.jonnastudio.com is OÜ Aeglane, (business reg. number 16777050), located at Haabneeme, Estonia.
When you place an order, the estimated shipping costs and delivery dates will be shown on the shipping quotes page based on the availability of your items and the shipping options you choose.
Once the order is placed, we will send you an Order Confirmation by email. Your order will ship within 3 business days (Monday through Friday) to dispatch your items. Tracking emails will be automatically sent to you when your order ships. You can follow the tracking instructions to track the order.
OÜ Aeglane is not liable for delays, loss, damage to the package or the content once your order has shipped.
Preorder products and orders that contain also preorder products will have longer shipping time. If your order contains products with longer shipping times, you will be noted during checkout process.
RENTAL BOX
We offer a Rental Box option in our shop. By opening a Rental Box, you can place multiple orders in your Rental Box without paying for shipping every time. We will keep your Rental Box open for around four (4) weeks—before reminding you that your Rental Box is due. To close your Rental Box, select "Close Rental Box" at Checkout (shipping options) to close Rental Box and pay for shipping.
We always use tracked shipping for your Rental Box.
The prices counted are from the day you ordered the product. Thus, if there are sales, discounts, or special promotions in the future, the new price will not apply to the orders that are already in your Rental Box.
We do not provide refunds or returns for the things you already have inside your rental box.
CANCELLING
Cancelling an order is possible within 24 hours after receiving the order confirmation. You can only cancel your order by sending an email to info@jonnastudio.com State clearly your name and order number. If the canceled order has already been paid, it will be refunded within 14 days.
RETURNS
We have a 14-day return policy, which means that you can return most new unopened items within 14 days from the date of delivery for a full refund, with the responsibility of paying the return shipping costs. If the return is the result of an error on our part (receipt of an incorrect or defective item, etc.), we will bear the return shipping costs.
Returns are to be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing their remarketing in new condition, accompanied by the purchase invoice. Damaged, soiled or incomplete products are not allowed to be returned.
To start a return, you should first contact us at info@jonnastudio.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Estonia, shipping your goods may take longer than expected.
You can always contact us for any return questions at info@jonnastudio.com.
DAMAGES AND OTHER ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
REFUNDS
If more than 15 business days have passed since we’ve approved your return, please contact us at info@jonnastudio.com.
Please note that shipping charges are non-refundable, only product cost will be refunded.
Please also check our privacy policy.