Shipping and returns
We ship from Estonia worldwide via registered mail. Carrier options and prices vary.
Customers from the US, please read below.
Shipping methods by destination and free shipping conditions
| Destination | Shipping method | Shipping rate | Notes |
| Estonia | SmartPosti, Omniva parcel lockers | depends on selected carrier | Free above 45EUR |
| Finland | Posti parcel lockers | 14 EUR | with tracking |
| Latvia, Lithuania | Unisend/Smartposti parcel lockers | 8 EUR | with tracking |
| EU | Estonian Post (Omniva)/Smartposti | 17.50 EUR | with tracking |
| UK | Estonian Post (Omniva) | 17.50 EUR | with tracking |
| Rest of the World (excl. USA) | Estonian Post (Omniva) | 25 EUR | with tracking |
| USA | Estonian Post (Omniva) | 25 EUR | with tracking; shipping fee does not include duties and tariffs |
Placing an order and delivery
Once the order is placed, we will send you an Order Confirmation by email. Your order will ship within 5 business days (Monday through Friday). Tracking emails will be sent to you when your order ships. You can follow the tracking instructions to track the order.- Estimated Delivery Time (International Orders): Standard priority mail typically arrives within 7–30 business days, though delays can occasionally occur. Please note that shipping times do not include potential delays at customs.
- Shipping Notice for Preorder Items: Please note that orders containing preorder products will have a longer shipping time.
- Flat rate policy: We offer a region-based flat rate shipping fee for all orders, calculated as the average shipping cost through our trusted partner, Estonian Post. This rate includes both shipping and handling. Please note that actual shipping expenses may vary depending on the destination country or package weight.
To keep shipping affordable, we review and adjust our flat rate annually, absorbing part of the cost ourselves. This ensures our customers benefit from a fair and consistent shipping price. Shipping overages are not refunded.
Save on shipping fees with our Rental Box
Rental Box Service – Flexible Shopping for Stationery Lovers Enjoy the freedom to shop over four (4) weeks without paying shipping fees every time!
How it works:
- Open a Rental Box by selectin "Open/Add to Rental Box" at check-out and add stationery items anytime over the next 4 weeks
- Pay for shipping only once — when you're ready to close your box
- We’ll remind you when your box is nearing its end
Important Details:
- To close your Rental Box, simply email us at info@jonnastudio.com and choose your preferred shipping option at checkout
- Please note: the free shipping flat rate does not apply to Rental Boxes
- All Rental Boxes are shipped with tracking for peace of mind
- Prices are locked in at the time you place each order. Future sales or discounts won’t apply retroactively
- We do not offer returns or refunds for items already added to your Rental Box.
- Read more here.
Cancelling and returning items
We have a 14-day return policy, which means that you can return most new unopened items within 14 days from the date of delivery for a full refund, with the responsibility of paying the return shipping costs. If the return is the result of an error on our part (receipt of an incorrect or defective item, etc.), we will bear the return shipping costs.
Returns are to be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing their remarketing in new condition, accompanied by the purchase invoice. Damaged, soiled or incomplete products are not allowed to be returned.
To start a return, you should first contact us at info@jonnastudio.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Estonia, shipping your goods may take longer than expected.
You can always contact us for any return questions at info@jonnastudio.com.